Purpose of the role:
You will be required to administer a client portfolio, under the supervision of a Senior Administrator/Assistant Manager or given Line Manager.
Responsibilities:
- Administer and monitor a client portfolio within the timescales set and agreed, investigating and suggesting enhancements where necessary, ensuring timely and effective client care
- Manage own billing and cash collection/debtors process and minimise write-offs where possible
- Complete the review process for client entities and be aware of risk exposure, including the fulfilment of responsibilities under the review procedures
- Awareness and adherence to contractual and statutory obligations under the Group’s policies, procedures, and guidelines, including the Group’s core values and expected behaviours
- Check, maintain and ensure accuracy of the central diary system relevant to client portfolio managed, to ensure deadlines are recorded and subsequently achieved
Skills required:
- You should ideally be studying or looking towards studying a relevant professional qualification
- Relevant corporate administration experience and experience in providing excellent customer service and relationship management
- Excellent planning and organisation skills with a flexible approach to work
- Ability to review and resolve issues
- Ability to self-motivate and work pro-actively with the rest of the team to achieve excellent client service