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Administrator - Communications Team

Purpose of the role:

You will look to enhance the member experience for a book of clients, ensuring that plan members receive a premium service and clear, concise communications.

Responsibilities:

  • Dealing with queries from Corporate Investments Team re-member switches/ liaising directly with members
  • Keeping information re plans up to date and making sure any changes are circulated to the team
  • Dealing with member complaints in a timely manner
  • Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation
  • Answering/investigating queries from participants, including web queries, via telephone and email
  • Producing ad-hoc member statements
  • Referring fixed deposit requests/liaising with members re-maturing fixed deposits
  • Referring Bespoke Investment/Redemption requests to the Bespoke Investments Team and Corporate Investments Team

Skills required:

  • Educated to A-level standard or equivalent
  • Excellent telephone skills, including experience dealing with difficult calls
  • Ability to work to tight deadlines and under pressure
  • High level of accuracy and attention to detail
  • Administration experience desirable (ideally with an employee benefits background)
 

Banking & Investment

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hello@axalleine.je

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